Ship Sorellas Ja Privacy Policy

Terms of Service

Ship Sorellas Ja – Terms & Conditions

Thank you for choosing Ship Sorellas Ja. By using our services, you agree to the following Terms & Conditions.

1. Shipping Schedule

  • Ship Sorellas Ja ships to Jamaica four (4) times per week.

  • Shipping schedules are subject to change due to weather conditions, airline delays, customs processing, or other unforeseen circumstances beyond our control.

2. Storage Policy

  • Customers will be notified when their package is ready for delivery or collection.

  • Packages must be requested for delivery or collected within 14 calendar days of being marked as ready.

  • A storage fee of JMD $100 per package, per day will be charged beginning on the 15th day until the package is delivered or collected.

3. Invoice Submission

  • Customers are required to submit invoices for all purchases.

  • Invoices must be submitted by:

    • Sending them via WhatsApp, or

    • Uploading them to your Customer Portal.

  • Failure to provide an invoice may result in delays in processing your shipment.

4. Rewards Program

  • Earn Gems/Points on eligible shipments.

  • Every 1,000 Gems/Points earned can be redeemed for JMD $100 off your shipping charges.

  • Gems/Points are non-transferable, have no cash value, and may only be redeemed by the account holder.

5. Prohibited Items

The following items are strictly prohibited from being shipped through Ship Sorellas Ja:

  • Cash or currency

  • Debit, credit, or bank cards

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives or hazardous materials

  • Counterfeit or stolen goods

  • Any item prohibited under Jamaican or U.S. law

Any prohibited items discovered will be reported to the relevant authorities. Ship Sorellas Ja reserves the right to refuse service, suspend accounts, or terminate services for customers who violate this policy.

6. Customer Responsibility

  • Customers are responsible for providing accurate shipping information.

  • Customers must ensure that all imported items comply with Jamaican Customs regulations.

  • Any duties, taxes, customs fees, or government charges are the responsibility of the customer unless otherwise stated.

7. Liability

  • Ship Sorellas Ja is not liable for delays caused by airlines, customs authorities, weather conditions, or any other circumstances beyond our control.

  • Claims for lost or damaged packages must be reported promptly upon receipt.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Ship Sorellas Ja
You Order, We Deliver! We Bring The Store To Your Door.

Last updated: 7/23/2026